FAQ

Frequently Asked Questions

Delivery

How long does delivery take?
Most orders are delivered within 2–7 weeks. You'll receive a tracking update once your order is dispatched.

Do you offer free delivery?
We offer free delivery on orders over a certain threshold. Please check our delivery page for current rates.

Returns & Refunds

What is your returns policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact our support team at support@sofatey.com with your order number and reason for return.

Products

Are your sofas available in different fabrics?
Yes, most of our sofas are available in a range of fabrics and colours. Check the product page for available options.

Can I request a fabric sample?
Yes, we offer free fabric samples. Visit our fabric samples page to order yours.

Orders

Can I change or cancel my order?
Orders can be amended or cancelled within 24 hours of placement. Please contact us as soon as possible.

How do I track my order?
Once dispatched, you'll receive an email with a tracking link.